Warranty / Service Maintenance Agreements  

The Parts cover is provided by 3D Systems corporation, the original manufacture of the equipment. 3DRP as an authorised sales and service reseller is covering the labour part of the warranty / service agreement. All new machines comes with 12 months warranty (parts & labour cover).

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3DRP, on behalf of 3D Systems, warrants that the printer will be free from defects in materials and workmanship, during the applicable cover period, when used under the normal conditions described in the documentation provided to You. This cover applies only to the core printer and printer housing components such as electronics modules and elevator assemblies and excludes all software and consumable parts, including the plastics, resins, wax, and related compounds used to create models and prototypes. Repairs and / or spare parts required during the warranty / service agreement period because of the use of non-integrated, non-approved, or non-licensed materials in the printer are excluded from this warranty / service agreement.

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The warranty / service agreement will start at the date of installation and will continue for twelve (12) months unless otherwise specified. The warranty / service agreement includes no additional coverage beyond the general coverage discussed above. With respect to all end customers, this warranty / service agreement does not cover defects or non-conformities caused by events external to the equipment including floods, electrical surges, or the like, or if you use the equipment in a manner that does not conform to the documentation. Warranty / service agreement coverage may be declined if parts other than genuine 3D Parts have been used or if the equipment has been modified, maintained, or assembled by any party other than us (3DRP). Genuine 3D parts are those parts, components, materials, and consumables manufactured by 3D Systems or which we specifically authorise for use with the printer. Any replacement parts provided for the printer will be warranted only for the remainder of the original warranty / service agreement period.

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You should always confirm Your warranty / service agreement coverage by contacting us if any doubt. Parts cover only agreement does not cover any labour charges during the service agreement period. The cost of the replacement parts, which may be new or refurbished, is included.

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At the expiration of the warranty / service agreement period, customers can continue and extend the agreement without the need to certify the printer. Printers that are out of warranty or not covered by a service agreement will have to be certified before opting into a new service agreement. Any repairs, if needed, to pass the certification process will not be covered under the new service agreement and will have to be paid for. Note that we cannot offer a cover for machines over 5 years old.

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Liability under the warranty / service agreement is limited to bringing the printer into compliance by repairing or replacing the defect using either new or refurbished Parts.